7 Signs It's Time To Find A New Block Cleaning Partner

TLDR

If you're a property manager dealing with increasing complaints about dirty communal areas, it might be time for a new cleaning company.

7 Red Flags To Watch For:

• Increasing Complaints: If residents are frequently complaining about dirty entrances, smelly bins, or unkempt stairwells, your current service is likely falling short.
• Dropping Standards: The cleaning quality was good at first, but has since declined.
• High Staff Turnover: You see new cleaners all the time, which indicates a lack of training and support.
• Poor Communication: The company is difficult to reach and doesn't proactively report issues.
• Safety Risks: They overlook hazards like wet floors or broken lights.
• No Personalised Service: Your building is treated like "just another number" without a tailored cleaning plan.
• You're Doing Their Job: You're the one spotting problems before the cleaners do.

A good partner should prevent complaints, provide consistent quality, and act as the "eyes and ears" for your building.

Introduction

Choosing the right block cleaning contractor is crucial for keeping your building safe, hygienic, and welcoming. But what happens when your current provider isn’t delivering? Poor standards in communal areas can quickly lead to resident complaints, unhappy tenants, and even damage to your reputation as a property manager.

Here are 7 signs it may be time for a change of cleaning company - and how Jaguar can help.

1. Resident Complaints Are Increasing

If you’re hearing more from residents about dirty entrances, smelly bin areas, or neglected stairwells, it’s a clear warning sign. A good contractor should stop complaints before they start.

2. Standards Drop Soon After The Contract Begins

Some contractors promise high standards during the first few weeks, only for performance to slip once the contract is signed. Consistency is key in block cleaning services.

3. High Staff Turnover

Constantly seeing new cleaners in your building? High staff turnover usually means poor training and lack of support. At Jaguar, our turnover is just 15% because we treat staff with respect, pay them correctly, and provide the support they need. For you, that means stability and cleaners who know your site inside out.

4. No Communication Or Supervision

A reliable block cleaning contractor should carry out regular check-ins and respond quickly when issues arise. If you’re chasing updates or struggling to get hold of someone, it’s a sign your provider isn’t managing the contract effectively.

5. Health & Safety Risks Are Overlooked

Wet floors left unmarked, poor waste management, or broken lights left unfixed are more than just frustrations - they’re risks. A proactive contractor will deal with issues quickly and report anything that needs urgent attention.

6. Your Site Feels Like Just Another Number

If your contractor treats your building like one of many, with no personalised service, it’s time to consider a change of cleaning company. Every block is different and deserves a tailored cleaning plan.

7. You’re Doing Their Job For Them

If you’re the one spotting problems before your cleaners do, your contractor isn’t doing their job. At Jaguar, our teams act as the eyes and ears of the management company - reporting issues such as broken windows or blown bulbs before residents even notice.

Why Choose Jaguar?

Switching to Jaguar Contract Cleaning means:

• Consistently high standards of cleaning
• Experienced, low-turnover staff who care about your site
• Open communication and proactive reporting
• A family-run ethos with genuine commitment to clients

Learn more about our block cleaning services.

If any of these warning signs feel familiar, it might be time for a change of cleaning company. Don’t wait until complaints escalate - partner with a contractor who puts residents, safety, and standards first. Ready for a better block cleaning partner? Request a site survey today.